Answering or Rejecting a Call

When you receive an incoming call, a pop-up notification box appears, as shown below, displaying the caller's phone number and the name of the queue that routed the caller to you.

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To accept or decline a call:

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In the pop-up notification box, do one of the following:

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Click Answer to accept the call.

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Click Decline to reject the call.

When you answer the call, your status on the status bar changes to "Busy", and the following is displayed on the page:

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Customer Details pane displays information about the customer (caller):

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(Optional) If the Flex Application is integrated with a CRM, the relevant information about the customer is also displayed, as shown in the following example: